About Us – Fergana Hotel, Tashkent

About Us

Welcome to Fergana Hotel — a place where modern comfort meets the rich cultural heritage of the Fergana Valley. Located in the heart of Tashkent, our hotel offers every guest a unique experience combining international hospitality standards with the authentic spirit of the region.

Our Philosophy

The essence of Fergana Hotel lies in the harmony of tradition and modernity. The design, colors, and atmosphere are inspired by the beauty of Fergana — the greenery of its gardens, handcrafted patterns, and the warmth of Uzbek hospitality.Rooms & Categories

Fergana Hotel offers a wide selection of room types — from cozy Standard King and Twin rooms to spacious Deluxe and Suite categories ideal for long stays.

Every room is designed with comfort and practicality in mind: comfortable beds (double or twin), modern bathrooms with showers, Smart TV, Wi-Fi, air conditioning, refrigerator, kettle, and tea set.
Some rooms feature balconies overlooking the city, while Deluxe and higher categories are additionally equipped with coffee machines.
Our goal is to create a space where comfort meets functionality, ensuring every guest feels at home.

Infrastructure & Services

Guests of Fergana Hotel enjoy access to:

Two restaurants — The Rishton (1st floor) and Rishton Lounge (5th floor) with panoramic city views.
Wellness facilities — swimming pool, Finnish and Turkish saunas, and a fitness center for full relaxation.
Conference halls and meeting rooms with modern equipment for business meetings, trainings, and events.
Concierge services, airport transfers, guided tours, and additional amenities for guests who value comfort.

We take care to ensure your stay is not only comfortable but also memorable and fulfilling.

For Whom Our Hotel Is

Fergana Hotel caters to a diverse range of guests:

Business travelers — with high-speed Wi-Fi, workspaces, meeting rooms, and invoicing options.
International guests — English-speaking staff, transfer services, and cultural tour packages.
Groups and tour agencies — convenient room blocks, meal plans, and ideal city-center location.
Local residents — restaurants for celebrations and banquet halls for weddings and anniversaries.
Wellness visitors — pool, saunas, spa treatments, and relaxation zones.

Whether you’re here for work, leisure, or wellness — we ensure a perfect balance of comfort and care.

Location

Fergana Hotel is ideally situated in the center of Tashkent — close to major transport hubs, business districts, and cultural landmarks.
It’s a convenient spot both for business trips and for exploring the city’s attractions.

International Service & Attention to Detail

Our team has been trained according to international hospitality standards and speaks multiple languages to make your stay as smooth as possible.
We value attention to detail — from room design to service quality in our restaurants — ensuring an experience that exceeds expectations.

Final Note

Fergana Hotel is more than just a place to stay — it’s a space thoughtfully designed for comfort, authenticity, and modern hospitality.
We’ll be delighted to welcome you and offer the finest accommodation experience in Tashkent.

Welcome to Fergana Hotel — your comfort is our highest priority.

Terms of stay

Welcome

Welcome to Fergana Hotel!
We truly appreciate your choice and want to ensure your stay is as comfortable and peaceful as possible.

Please take a moment to review our main rules of accommodation, payment, and booking policy.

1. Check-in and Check-out

Check-in time: from 14:00
Check-out time: until 12:00

Early check-in or late check-out is available upon prior request and subject to room availability.
An additional fee may apply for this service.

2. Payment and Taxes

Room rates are quoted in Uzbek soums (UZS) and calculated per room, per night.

Taxes and fees are not included in the room rate:

For foreign citizens and stateless persons, a tourist tax of 15% of the Base Calculation Value (BCV) per night applies.
For Uzbek residents, the tax is 0.4% of the BCV.

The tourist tax is exempt from VAT and is transferred to the state fund.

3. Children Policy

Children under 6 years old stay free of charge (without an extra bed).
For children over 6 years old, or if an extra bed is required, an additional charge applies according to the hotel’s rate policy.

4. Additional Services

Upon request, the following services are available:
airport transfers, laundry service, room service, conference hall rental, and more.

All additional services are charged separately according to the hotel’s price list.

5. Accommodation Rules

Smoking is strictly prohibited in all guest rooms and public areas, except in designated smoking zones.
Guests are expected to maintain cleanliness, respect quiet hours, and handle hotel property with care.
In case of property damage, a compensation fee will be charged as determined by the hotel administration.

The hotel is not responsible for personal belongings left outside the in-room safe.
We strongly recommend storing valuables in the provided safe.

6. Safety & Security

The hotel operates a 24-hour security service and video surveillance system (excluding private areas).

If a room key or access card is lost, please inform the front desk immediately.

7. Payment Procedure

All invoices must be settled prior to guest check-in.

The hotel accepts cash payments and major bank cards.
Corporate and non-cash payments are available upon contract agreement.

8. Force Majeure

In the event of force majeure circumstances (natural disasters, power outages, emergencies),
both the hotel and guests are exempt from liability.

9. Privacy Policy

We guarantee the protection of your personal data.
All information obtained during booking or check-in is used solely for service purposes in accordance with the laws of the Republic of Uzbekistan.

10. Final Provisions

By checking in, you automatically agree to these accommodation terms and conditions.

The hotel administration reserves the right to modify the rules without prior notice, by publishing the updated version on the official website.

Thank You

We sincerely thank you for choosing Fergana Hotel and wish you a pleasant and comfortable stay! 🌺

Check-in

14:00

Check-out

12:00

Booking cancellation

We understand that travel plans may change, and we strive to be as flexible as possible regarding booking cancellations.
Please review our cancellation terms to avoid any unnecessary charges.

1. General Policy

All reservations at our hotel are guaranteed bookings.
This means that once your reservation is confirmed, the room will be held for you until the scheduled check-in date.
If cancellation becomes necessary, please make sure to observe the specified time limits.

2. Free Cancellation

Cancellations made at least 24 hours prior to arrival are free of charge.
For group reservations and special events, specific terms may vary and will be confirmed at the time of booking.

3. Late Cancellation

If a cancellation is made less than 24 hours before the scheduled arrival,
the hotel will charge a penalty equal to the first night’s room rate.

In case of a no-show (guest does not arrive without prior notice),
a fee equivalent to one night’s stay will be charged.

4. Special Periods (Exhibitions and Events)

During major events in Tashkent (such as international exhibitions, conferences, etc.),
special cancellation terms apply:

Free cancellation is available no later than 48 hours before arrival.
Cancellations made later, or no-shows, will incur a one-night charge.

5. Group Bookings

To secure group reservations, a prepayment of 15% of the total amount is required within 14 days after confirmation.
The remaining 85% must be paid no later than 30 days before arrival.

If the booking is not confirmed by deposit, the hotel reserves the right to cancel it without notice.

For cancellations made less than 30 days prior to arrival,
a partial or full amount of the prepayment may be retained, depending on the cancellation date and contract terms.

6. Deposit Refunds

For timely cancellations, the paid deposit can either be refunded or applied toward a future stay upon agreement with the hotel.
Refunds are processed within the timeframe established by the applicable laws and banking regulations.

7. How to Cancel a Booking

To cancel your reservation, please:

Send an email to our Reservations Department, or
Contact us by phone (details are provided in your booking confirmation).

Your request should include the guest’s name, stay dates, and booking confirmation number.

8. Force Majeure

In the event of force majeure (e.g., natural disasters, flight disruptions, or other emergencies) that make arrival impossible,
cancellation penalties may be waived upon agreement with the hotel management.

9. Final Provisions

By staying at our hotel, you acknowledge and accept this cancellation policy.
All special terms (for events, groups, or corporate clients) are determined in advance and confirmed in a written agreement.

We sincerely appreciate your choice and will always do our best to provide the most convenient solution for your needs.

Thank you for choosing Fergana Hotel!

Сancellation policy

Booking & Cancellation Policy at Fergana Hotel
We value each guest and strive to ensure maximum transparency and convenience when booking your stay. These rules govern the process of reservation, payment, modification and cancellation of bookings, as well as refund procedures. Please review them carefully before confirming your stay.

1. General Provisions
1.1. All bookings confirmed by Fergana Hotel are considered guaranteed. This means the room is secured for the guest until arrival.
1.2. Booking confirmation is provided by:

an email from the Reservations Department,
a tour operator voucher,
a signed contract (for corporate clients and groups).
1.3. Guaranteed booking requires either credit card details or a prepayment in the amount specified by tariff or contract.

2. Individual Bookings
2.1. Standard free cancellation is up to 24 hours before arrival.
2.2. If cancellation is made less than 24 hours before arrival or in case of no-show, a penalty equal to the first night stay is charged.
2.3. Early check-in and late check-out are available on request and subject to room availability; fee may apply.
2.4. All invoices must be settled before arrival; payment can be made by cash, credit card or bank transfer.

3. Group Bookings
3.1. A group is defined as 10 rooms or more.
3.2. To guarantee the booking the company must pay a deposit: 15 % of total cost within 14 days of confirmation, remaining 85 % no later than 30 days before arrival.
3.3. If deposit is not paid, the hotel reserves the right to cancel without notice.
3.4. For cancellations of group bookings: more than 30 days before arrival — deposit refundable; less than 30 days — partial or full deposit retention depending on date and contract terms.

4. Special Periods (Exhibitions & Events)
4.1. During major events in Tashkent (international exhibitions, conferences, sports events etc.), special conditions apply.
4.2. Free cancellation up to 48 hours before arrival.
4.3. For later cancellations or no-show: one night charge applies.
4.4. List of events subject to special conditions is published by the hotel in advance or indicated in contract.

5. Payment Terms
5.1. Rates are quoted in Uzbek soums.
5.2. Tourist levy not included: for foreign nationals/stateless persons — 15 % of base calculation value (BCV) per night; for Uzbekistan residents — 0.4 % of BCV per night.
5.3. Tourist levy is exempt from VAT and remitted to state fund.
5.4. Payment methods: cash at hotel, bank card (UZCARD, HUMO, VISA, MasterCard etc.), non-cash by invoice.

6. Reservation Cancellation
6.1. Cancellation may be done via: email to Reservations, phone number listed in confirmation, or official partner (tour operator/agency).
6.2. Request must include guest name, stay dates, booking confirmation number.
6.3. If cancellation is timely, no penalty applies.

7. Refunds
7.1. For timely cancellation with prepayment, deposit may be returned in full or applied to future stay by agreement.
7.2. Refund is made via same method as payment.
7.3. Refund period is governed by Republic of Uzbekistan laws and bank procedures.

8. No-Show
8.1. If guest fails to arrive without cancellation, first night cost is charged.
8.2. For guaranteed booking, remaining nights may be cancelled by hotel.

9. Force Majeure
9.1. In case of force majeure (natural disasters, transport disruption, emergencies) penalties may be waived.
9.2. Decision is made individually by hotel management based on documentation provided.

10. Final Provisions
10.1. By booking at the hotel you automatically agree to these rules.
10.2. All individual terms (corporate contracts, special tariffs, group stays) are agreed in writing in advance.
10.3. Hotel reserves the right to modify these rules; the current version is available on the official website.